Returns & Refunds Policy

At Al Noor Electronics, we strive to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, our Returns & Refunds Policy is designed to be simple and straightforward.

1. Eligibility for Returns

• Items must be returned within 14 days of the delivery date.
• Products should be in their original packaging, unused, and in the same condition as received.
• Certain items, such as customized products, perishable goods, and items marked as non-returnable, are not eligible for returns.

2. Process for Returns

• To initiate a return, please contact our customer service team at alnoorelectronics2022@gmail.com
• Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back.
• Please ensure that the returned items are securely packaged to avoid damage during transit.

3. Refunds

• Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.
• Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

4. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our customer service.

5. Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, please check your bank account again.
• Then contact your credit card company or bank, as there may be a processing delay.
• If you’ve done all of this and still have not received your refund, please contact us at alnoorelectronics2022@gmail.com

6. Contact Us

• If you have any questions about our Returns & Refunds Policy, please contact us at alnoorelectronics2022@gmail.com & 9890399145.